| 1. |
How to place an order? |
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First, you need to visit the "Trade" page. In Java trading platform, you can click “Buy” / ”Sell” button to retrieve the respective order ticket whereas in HTML trading platform, you can click “Stock Trading” & select buy or sell. Then, for both trading platforms, you are asked to input stock code, order price, order quantity and select the order type correspondingly. After inputting your MEVAS PIN, you may simply click “Proceed” (Java version) / “Continue” (HTML version) button to the confirmation page. Your order will be sent after clicking the “Confirm” button in the confirmation page.
Before confirming any buy order, please ensure the balance in your account is sufficient to execute your order, or your order will be rejected. |
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| 2. |
How do I know the bank has received my order(s)? |
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After you have entered and confirmed the order details, you may check the order status via “Order Status” column by clicking “Trade “→ “Order” (Java version) / “Order Status” (HTML version) of the trading platform. If it displays “Received”, this only represents the acknowledgement of receipt of your order by our Bank. There is no guarantee that your order will be queuing or executed in a timely manner in the market. Our bank will try the best to process your order but it may NOT be performed due to fluctuations in stock price, insufficient market liquidity, system failure or any other events beyond the control of the Bank. You may also inquire via the manned customer service hotline (852) 3101 3636. |
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| 3. |
What is the use of the Order ID of each order placed? |
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Each order placed has a unique reference number for easy tracking. The ORDER ID will remain the same if this transaction is modified/cancelled subsequently (excluding the amendment of Enhanced Limit Order). |
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| 4. |
How do I know if my order(s) has/have been performed? |
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After you have placed your orders, you can check via “Order Status” column to see if your order(s) has/have been performed by clicking “Trade” → “Order” (Java version” / “Order Status” (HTML version) of the trading platform. |
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| 5. |
What order status is shown at i-Securities? |
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The order status shown after placing an order includes:
| Order Status |
Explanation |
| Received |
The order has been received by the Bank |
| Processing |
The order has been received, and is now being processed |
| Queuing |
The order is queuing in the HKEx (Please note that the queuing order may have been partially executed, you are advised to check any executed quantity in “Filled Qty” (Java version) / “Executed Quantity” (HTML version).) |
| Rejected |
The order cannot be performed (Please note that the rejected order may have been partially executed, you are advised to check any executed quantity in “Filled Qty” (Java version) / “Executed Quantity” (HTML version). You may also check the “Remark” for the reject reason.) |
| Cancelled |
The order has been cancelled |
| Unexecuted |
The outstanding quantity of the order has been cancelled due to the close of the market |
| Partially Cancelled |
The order has been partially executed and the remaining has been cancelled |
| Partially Executed |
The order has been partially executed
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| Fully Executed |
The order has been fully executed |
The order status shown after amending or canceling an order includes:
| Order Status |
Explanation |
| Amend / Cancel Rec'd |
The amendment / cancellation instruction has been received by the Bank |
| Amending |
The order is being amended |
| Amend / Cancel Fail |
The order cannot be amended / cancelled (you may check "Remark" for the reason of unsuccessful amendment) |
| Fully Executed (Amendment Fail) |
The order cannot be amended as it has been already executed fully in the market |
The order status shown during the system error includes:
| Order Status |
Explanation |
| Approval Required / Override Required |
The order is waiting for approval |
| Approving / Overriding |
The order is being approved |
| Approved / Overrided |
The order has been approved by the Bank |
Approval Success / Override Success |
The order has been successfully approved by the Bank |
| Approval Fail / Override Fail |
The order has been denied from approval |
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| 6. |
Apart from the enquiry via i-Securities, can I get the order status via other channel(s)? |
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Yes, you can get the email confirmation for the below order status:
| Order Status |
Explanation |
| Rejected |
The order cannot be performed (Please note that the rejected order may have been partially executed, you are advised to check any executed quantity in “Filled Qty” (Java version) / “Executed Quantity” (HTML version). You may also check the “Remark” for the reject reason.) |
Unexecuted |
The outstanding quantity of the order has been cancelled due to the close of the market |
| Partially Executed |
The order has been partially executed |
| Fully Executed |
The order has been fully executed |
| Amend / Cancel Fail |
The order cannot be amended / cancelled (Please note that you may check “Remark” for the reason of unsuccessful amendment) |
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| 7. |
What is the amount to be held in my “Usable Fund” after I have placed a Buy order? |
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The amount held after you have placed a Buy order = Order price X Order quantity + Transaction fee (including the brokerage fee and other relevant charges)
The amount held when a Buy order is fully / partially executed = Average executed price X executed quantity + Transaction fee (including the brokerage fee and other relevant charges)
The fund held will be debited from your settlement account on settlement date (T*+2) |
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| 8. |
For how long will an order placed be valid? |
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The placed order will be valid until the end of the trading period of the trade day it belongs to, unless rejected. |
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| 9. |
Would the Bank accept any Limit Orders away from the market price? |
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Yes. Without violating the Trading Mechanism by HKEx, you may give a Limit Order with specified buy price or sell price. Order with specified price outside 18 spreads would be monitored by our system and passed to AMS/3 once it falls within the range. If customers amend those orders which have been passed to AMS/3 and queuing at the market, these orders will not be monitored by our system. |
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| 10. |
Will my order placed be proceeded if my computer crashes or my internet access disconnects halfway? |
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For any successfully transmitted orders, an Order ID will be given. You can re-login i-Securities to check the Order ID by going to in "Trade”→ “Order" (Java version) / “Order Status” (HTML version) of the trading platform. You can also call (852) 3101 3636 for enquiry. |
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| 11. |
What should I do if I have not received any email confirmation regarding my order? |
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Due to unpredictable Internet traffic congestion or other factors, email transmission may be delayed. For enquiries, you can check the order status by going to "Trade” → “Order"(Java version) / "Order status” (HTML version) of the trading platform, or call (852) 3101 3636 for assistance. |
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| 12. |
Why does the i-Securities trading system cancel my buy/sell order automatically? |
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Your securities order would be passed to HKEX via this straight-through securities trading system and can be matched with AMS/3 directly. To avoid any delay or error, you should note the followings when placing an order:
- In case of an amendment of a “buy” Limit Order, the order will be rejected if the buy price input is higher than the current Best Sell Price;
- In case of an amendment of a “sell” Limit Order, the order will be rejected if the sell price input is lower than the current Best Buy Price. |
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| 13. |
Can I sell the stocks I have bought before its settlement? |
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Yes. |
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| 14. |
Can I use the funds from selling a stock to buy a new stock before its settlement? |
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Yes. |
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| 15. |
Can I place a short sell order via i–Securities Services? |
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No, we do not accept any short sell order. |
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| 16. |
Can I buy/sell odd lots via i-Securities Services? |
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No, you have to contact our customer service hotline (852) 3101 3636 to arrange odd lots trade. |
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| 17. |
Can I sell physical share via i-Securities Services? |
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You can sell only after your previously deposited physical share has been settled. |
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| 18. |
Will I receive any confirmation letter regarding securities transaction? |
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After your trade order has been executed, a daily statement will be sent to you to confirm your trade record. Besides, a monthly statement will also be sent for your record. |
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| 19. |
Regarding the settlement process of securities transaction, what should I be aware of? |
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All securities transactions will be settled on settlement day (T* +2 t), and settled amount will directly be debited from / credited to your settlement account. In case of any securities purchase, please be reminded to reserve sufficient fund (purchase amount plus all relevant costs) in your settlement account before 8:00a.m. on settlement day. In case of a securities sale, the revenue after reducing all relevant costs will be credited in your settlement account on settlement day.
* T - Trade day.
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